Be sure who you hire! At TheHomeMag we pre-screen each and every service provider on a 5-point checklist to ensure you know who you are dealing with. Our pre-screen checklist covers the following:
- License Number. We verify the company has a valid state license to perform the work advertised.
- Complaints. We check with the state license board to see if the company has any complaints registered against them.
We confirm at the time of a Service Provider’s registration, that a prospective new Service Provider has all applicable required state-level trade licensing. We recommend members confirm these licensing requirements with the business and the applicable state and local licensing authorities. In some states, licensing may be required by the county or local authority in which the work is being performed. We recommend members confirm these licensing requirements before proceeding with a project. Larger projects often require the use of sub-contractors for specific types of work. For example, a kitchen remodel may also require an electrician or plumber. We recommend members verify that all the sub-contractors doing work on a project carry the appropriate licensing. Given the unique nature of California licensing, we rely on representations of Service Providers that are using a California general building contracting license to cover home improvement tasks, that such Service Providers are performing tasks as defined and required by California licensing rules. We always recommend that in addition to our efforts, members ask the business to provide a copy of their license.
We check with the state license board for any consumer complaints that have been lodged.
Service Provider information confirmed at the time of enrollment as described above may change or expire over time; while we attempt to maintain accurate and up-to-date information, and confirm changes when notified, we perform screening solely at the time the Service Provider applies for inclusion in our advertising network; therefore, we cannot guarantee that profile and screening information is accurate. We recommend that before working with a Service Provider, Members verify that information presented in the Service Provider’s profile is still current and/or acceptable to the Member.
Corporate Accounts – Some Service Providers are employees, franchisees, dealers, or independent contractors (“Corporate SP’s”) of larger national or corporate accounts (“Corporate Accounts”). In such event, you may be matched with the Corporate Account entity or with one of their Corporate SP’s. The above screening criteria are not applicable to Corporate Accounts; therefore, we do not screen the Corporate Accounts or Corporate SP’s, but rather rely on the screening performed by the Corporate Account. If Members have any questions about what screening the Corporate Account performs on its Corporate SP’s, they should contact the Corporate Account directly.
The above procedures may change from time to time in our sole discretion. We believe that we use commercially reasonable methods to check these matters but we do not make any representations or warranties that Service Providers are appropriately licensed, free of significant state-level civil legal judgments, or carry appropriate general liability insurance or bonding at the time of registration, during the period they are Service Providers, or thereafter. As circumstances can change daily, we advise Members to check these matters for themselves especially at future dates. We do not represent or warrant that the information received from state or other government agencies or from 3rd-party sources is accurate, error free, or that it is up to date or updated at the time that we check such information. Most agencies have periodic update cycles or schedules and this information is not updated on a real-time basis by such agencies and 3rd-party sources.
DISCLAIMER RELEVANT TO SCREENING: Members should conduct their own research to ensure that Service Providers with whom they choose to do business are appropriate for them. WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED RELATING TO THE SCREENING PROCESS, CRITERIA, PROCEDURES, OR INFORMATION OBTAINED OR PRESENTED IN THE PRE-SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANT ABILITY, FITNESS FOR A PARTICULAR USE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.